David Paul Romero
Community & Social Media Management ,
Customer Support Lead, & Operations
LinkedIn

@VibrantNebula
My Character Arc
10+ years turning complex technologies into ideas people understand and adopt.
Denver Museum of Nature & Science
Planetarium Technologist & Galaxy Guide Captain (Volunteer)

2010 - 2017
HTC VIVE
Sr. Technical Specialist
2017 - 2022
Luma AI
Founding Community & Customer Care Lead
2022 - 2024
Varjo
Community & Growth Consultant (Contract)
2024
Felix & Paul Studios
Social Media & Community Consultant (2 Month Contract)
Jan & Feb 2026
Denver Museum of Nature & Science
Planetarium Technologist & Galaxy Guide Captain (Volunteer) | 2010-2017
My interest in technology and public communication began during my time as a space science educator, where I learned the power of clear explanations and how to tailor messaging for different audiences.
1,500+ Hours
Leading space science educational programming, training and managing volunteer teams and delivering visitor-driven docent experiences.
Delivered Planetarium Programing to 60,000+ Attendees
Operated Gates Planetarium, a 125-seat digital dome & helped lead community initiatives to give artists access to the space.
Denver Botanic Gardens
Digital Project Assistant, IT Assistant, & Receptionist | 2015-2016
Multiple Hats
Promoted twice in 15 months from Receptionist to IT Assistant to Digital Project Assistant. Managed 12,000+ customer inquiries.
STEM Outreach
Delivered engaging educational experiences to thousands of visitors at the nation's most attended garden (1.4M+ annual visitors).
IT Support
Sole weekend IT support, resolving hardware, network, and AV issues.
Proposed & Introduced New Technologies
Key Project: A 27,000 sq ft interactive LED array
HTC VIVE
Senior Technical Specialist, Viveport Content & Partnerships
Led global support agent for VIVEPORT. Implemented Zendesk and Salesforce. Managed developer kit distribution across North America. Authored weekly Voice of the Customer reports and maintained internal knowledge bases.
3,400+
Public Forum Responses
100s
Of VR Titles
Negotiated partnership and onboarded the experience to the Viveport platform.
3,500+
VR Demos
Facilated amongst executives, visitors, and press
6,500+
Hours In-Headset
Evaluating & QA Testing
VR experiences
1500+
Evaluated VR titles for quality and SDK integration.
HTC VIVE | Partnership Highlight
VR For Impact Program Coordinator | $10M Grant Initiative supporting UN Development Goals
"Tree" VR Experience
Provided monetary, hardware, and event support to New Reality CO for a 4D VR experience simulating the POV of a tree cut down in the Amazon rainforest.
100+ Global Events
Exhibited at World Economic Forum, UN COP 23, TED, Sundance, Tribeca, and World Governance Summit.
UN XR Advisor
Became an XR advisor to the United Nations Development Program, leading a multi-year collaboration.
Jeff Goldblum
Actor
Christine LaGarde
President, European Central Bank
Luma AI
Founding Community & Growth Lead | Employee #6
Joined at the seed stage and scaled community and support operations from pre-launch to tens of millions of users through Series A and B.
0 → 220K
Instagram followers
140K+
Discord Sever members
1B+
Total Social Impressions
Support from Scratch
Built SaaS customer support from the ground up across Freshdesk, Discord, and social channels, supporting 3,000+ tickets daily plus thousands of inbound Discord messages.
Social Media & Customer Support Lead
Led daily social media operations and drove influencer collaborations across Instagram, X, Discord, & TikTok.
Scaled from a one-person role to a distributed team.
Recruited contractors from our community who later transitioned into full-time roles.
Luma AI | 3 Phases of Luma's Product Evolution
Luma AI | Dream Machine Launch
Dream Machine reached 1M users in 3.5 days, one of the fastest growth curves in tech, fueled by community momentum and viral social sharing with no paid marketing spend.
Private Beta Program
Ran cold outreach and NDAs, onboarding 500+ creators in under two weeks ensuring a flood of influencer posts on launch day.
Support at Scale
Scaled support operations to handle inbound volume often exceeding 3,000+ tickets per day, and thousands of Discord messages.
Luma AI | Influencer Marketing Collab Examples
Luma AI | Community Partnership Highlights
McDonald's Lunar New Year 2022
What began as a random Discord support request led to the first major brand commercial using radiance fields. I flew to Los Angeles as the on set technical supervisor, training the crew on data capture and troubleshooting in real time.
Luma AI | Community Partnership Highlights
Phoenix Suns 23-24 Arena Entrance Video using Luma AI
Started in Discord
Project originated from a Discord support DM. I saw the potential in opportunity and developed it into a major collaboration.
Two Regional Emmys
Project won two Regional Emmy Awards (2024): Technical Achievement and Best Sports Promotion.
50+ Support Calls. 24/7 Availability
Provided 50+ on-demand technical support calls and coordinated with engineering to create custom training solutions and tools for this project.
Scouted & Hired These Creators
Developed a close relationship with this team and eventually scouted & hired them to lead Luma's creative marketing.
Social Media version of the clip
Behind-the-scenes featuring a snippet from one of our support calls.
Varjo | Teleport
Community & Growth Consultant (Contract)
Varjo is a Finnish XR company producing high-fidelity mixed reality headsets for aviation, enterprise, and defense.
GTM Strategy
Advised on go-to-market strategy and product roadmap for "Teleport", an enterprise grade 3D Gaussian Splatting platform for simulation & enterprise.
Account Onboarding
Onboarded key accounts and trained teams on capture and data processing workflows.
Showcase Content
Created showcase content and led customer and influencer outreach. Example: a hero asset for the Portal launch where I captured an entire neighborhood through 30+ linked 3D scans.
Event Videography & Aerial Drone Work
Volunteer & Freelance Social Media
I partner with media communities and causes I believe in to help grow and strengthen them.
Community Builder
Highly active community organizer. I help organize and host regular and pop-up events that bring people together.
IRL Community Building
Bridging Communities
Bridging online and real-world communities is a passion of mine.
Denver EDM Friends
I am a co-organizer and social media contributor for @DenverEDMFriends and @VibrateYourBestEnergy, hosting large pop-up events around Denver with well-known DJs and artists.
We regularly bring hundreds or thousands of people together at our free events.
Off the Clock
I’m an avid hiker, outdoor enthusiast, and dog lover.